Trainer Full-time



Pune, Maharashtra (3)

Roles & Responsibilities

  • Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up
  • Training new employees in areas including product knowledge, customer communications and internal systems
  • Responsible for providing the product knowledge (Credit Card, Loans) to all new joiners.
  • Delivering product training (including selling skills & objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
  • Assist in delivery of on-going training programs
  • Evaluate training and report on trainees
  • Reviewing trainee's performances and preparing participants score sheets
  • Arrange for follow-up training, or report back following training sessions
  • Timely & constructive feedback and counseling of the trainees
  • Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc.
  • Conduct Calibration with team leaders when not in a batch
  • Conduct Assessments to gauge the participants process knowledge


Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Clerical
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Education and Training
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Instructing
  • Judgment and Decision Making
  • Learning Strategies
  • Management of Financial Resources
  • Management of Personnel Resources
  • Monitoring
  • Near Vision
  • Negotiation
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Personnel and Human Resources
  • Persuasion
  • Problem Sensitivity
  • Psychology
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Desired Skills:

  • Minimum 1 to 3 years of Work Experience in Process Trainer/Sales Trainer preferably from banking background
  • Should have handled batch of at least 15 members.
  • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
  • Corporate Training (Insurance Employee Benefits / Non-Employee Benefits product)
  • Ability to calibrate employee performance to the Performance Targets through monitoring and
  • Ability to communicate and resolve issues that affect Performance Criteria
  • Ability to handle escalations from employees
  • Ability to escalate issues to their supervisor or other internal departments
  • Demonstrated language fluency in English & Hindi