Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.

Areas of responsibility would be:

Determine the requirements by working with customers.

Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfil requests by completing transactions; entering requests in the system or forwarding requests.

Sell additional services by recognizing opportunities and explaining the benefits of additional features.

Maintain a call centre database by entering information.

Keep systems operational by following established procedures; reporting malfunctions.

Enhance the organization's reputation by accepting ownership of any existing and new requests

Desired Candidate Profile:


Mandatory fluency  English, Hindi, and Assamese

Natural conveyor and negotiator.

Listening skills, Phone Skills, Verbal Communication

Data Entry Skills, Problem Solving, Multi-tasking

Languages Mandatory :- Telugu,English,Hindi