Customer Support Executive Full-time
STANPLUS TECHNOLOGIES PRIVATE LIMITED
Posted By : STANPLUS TECHNOLOGIES PRIVATE LIMITED
Hyderabad, Telangana (10)
Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
Areas of responsibility would be:
Determine the requirements by working with customers.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfil requests by completing transactions; entering requests in the system or forwarding requests.
Sell additional services by recognizing opportunities and explaining the benefits of additional features.
Maintain a call centre database by entering information.
Keep systems operational by following established procedures; reporting malfunctions.
Enhance the organization's reputation by accepting ownership of any existing and new requests
Desired Candidate Profile:
Mandatory fluency English, Hindi, and Assamese
Natural conveyor and negotiator.
Listening skills, Phone Skills, Verbal Communication
Data Entry Skills, Problem Solving, Multi-tasking
Languages Mandatory :- Telugu,English,Hindi
Role Specific Skills
- Active Listening
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
About StanPlus: StanPlus is a dynamic start-up based out of Hyderabad, operating in lifesaving ency services. Our fleet of 300+ Ambulances provides 247 ency and medical transportation support across Hyderabad, Bengaluru and a few other cities. We are expanding our business with a focus and heavy investment in technology and people. Company Profile: (https:www.stanplus.com)