Customer Support Executive Full-time

STANPLUS TECHNOLOGIES PRIVATE LIMITED

Posted By : STANPLUS TECHNOLOGIES PRIVATE LIMITED

Hyderabad, Telangana (10)

Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.

Areas of responsibility would be:

Determine the requirements by working with customers.

Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfil requests by completing transactions; entering requests in the system or forwarding requests.

Sell additional services by recognizing opportunities and explaining the benefits of additional features.

Maintain a call centre database by entering information.

Keep systems operational by following established procedures; reporting malfunctions.

Enhance the organization's reputation by accepting ownership of any existing and new requests

Desired Candidate Profile:


Mandatory fluency  English, Hindi, and Assamese

Natural conveyor and negotiator.

Listening skills, Phone Skills, Verbal Communication

Data Entry Skills, Problem Solving, Multi-tasking

 

Languages Mandatory :- Telugu,English,Hindi

 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

About StanPlus: StanPlus is a dynamic start-up based out of Hyderabad, operating in lifesaving ency services. Our fleet of 300+ Ambulances provides 247 ency and medical transportation support across Hyderabad, Bengaluru and a few other cities. We are expanding our business with a focus and heavy investment in technology and people. Company Profile: (https:www.stanplus.com)

Journey