Front Office Executive Full-Time

Super Seva private Limited

Posted By : Super Seva private Limited

Hyderabad, Telangana (5)Chennai, Tamil Nadu (3)

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements and skills

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma or BSc/BA in Hospitality Management is preferred

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • English Language
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Reading Comprehension
  • Selective Attention
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Journey