Front Office Executive Full-Time
Super Seva private Limited
Posted By : Super Seva private Limited
Hyderabad, Telangana (5)Chennai, Tamil Nadu (3)
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements and skills
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
Role Specific Skills
- Active Listening
- Clerical
- Computers and Electronics
- Coordination
- Critical Thinking
- Customer and Personal Service
- English Language
- Near Vision
- Oral Comprehension
- Oral Expression
- Reading Comprehension
- Selective Attention
- Service Orientation
- Social Perceptiveness
- Speaking
- Speech Clarity
- Speech Recognition
- Writing
- Written Comprehension
- Written Expression
Any Graduate