Associate – Customer Service (Chennai) Full-Time

Sutherland Global Services Private Limited

Posted By : Sutherland Global Services Private Limited

Chennai, Tamil Nadu (100)

Consultants in this role get to:

• Be the point of contact: Provide exceptional customer service. Demonstrate an ability to problem solve, complicated issues through calls/mails/chat. Provide and efficient service to Customers including appropriate escalation of issues.

• Be a Problem Solver: Provide basic troubleshooting on a variety of products and services. Respond to inquiries about services resolve queries confidently in a friendly, effective, clear, professional, and knowledgeable manner.

• Take the Lead: Achieve and maintain required metrics and goals. Remain updated in client and industry led processes, technology applications, utilities, and products. Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

• Be the Expert: Actively seeks solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.

• Consistently deliver: Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures. Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Be a Team Player: Work and partner with others, within a team-based environment. Contribute to a positive team environment and proactively aids team members with difficult contacts as needed

Our most successful candidates will have:

• Excellent oral and written communication skills

• Comfortable to work in Night Shifts

• Maintain high level of expertise, soft-skills, and telephone etiquette skills

• Ability to provide quality customer support via telephone/mail/chat and provide resolution as per policy

• Ability to demonstrate effective communication, composure, and professional attitude

• Ability to embrace constant change with flexibility and good grace

• Ability to communicate precisely and clearly with a ‘friendly ambiance’

• Ability to demonstrate appropriate sense of urgency

• Ability to recognize when escalation is required to team leads

• Ability to drive process & tool improvements

• Ability to prioritize, time management skills, with a high degree of flexibility

  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Fresher Graduation with no backlogs or arrears

Very good communication + Typing skills

Work from Office

Shift Timings - 3:30pm - 6:30am // 7:00pm - 4:00am

Journey

  • Night shift allowances
  • Incentives