Consultants in this role get to:

• Be the point of contact: Provide exceptional customer service. Demonstrate an ability to problem solve, complicated issues through calls/mails/chat. Provide and efficient service to Customers including appropriate escalation of issues.

• Be a Problem Solver: Provide basic troubleshooting on a variety of products and services. Respond to inquiries about services resolve queries confidently in a friendly, effective, clear, professional, and knowledgeable manner.

• Take the Lead: Achieve and maintain required metrics and goals. Remain updated in client and industry led processes, technology applications, utilities, and products. Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

• Be the Expert: Actively seeks solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.

• Consistently deliver: Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures. Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Be a Team Player: Work and partner with others, within a team-based environment. Contribute to a positive team environment and proactively aids team members with difficult contacts as needed

Our most successful candidates will have:

• Excellent oral and written communication skills

• Comfortable to work in Night Shifts

• Maintain high level of expertise, soft-skills, and telephone etiquette skills

• Ability to provide quality customer support via telephone/mail/chat and provide resolution as per policy

• Ability to demonstrate effective communication, composure, and professional attitude

• Ability to embrace constant change with flexibility and good grace

• Ability to communicate precisely and clearly with a ‘friendly ambiance’

• Ability to demonstrate appropriate sense of urgency

• Ability to recognize when escalation is required to team leads

• Ability to drive process & tool improvements

• Ability to prioritize, time management skills, with a high degree of flexibility