Customer Care Executive Full-time

THE CHENNAI MOBILES

Posted By : THE CHENNAI MOBILES

Coimbatore, Tamil Nadu (20)

  • conducting customer satisfaction surveys to understand what areas of the company's services need improvements
  • catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
  • curating streamlined email and social media communication mediums for offers, updates and much more
  • dealing with customer issues and churning out an easy-to-follow solution
  • managing payment and delivery of customer orders
  • helping customers choose the right product for their requirements and budget
  • handling customer concerns and complaints in a timely manner
  • informing customers of upcoming promotions or deals
  • establishing a positive rapport with all clients and customers in person or via phone
  • forming reports based on customer satisfaction statistics and helping their team to develop new skills
  • fixing appointments based on the availability of customers and clients
  • interacting with customers to ensure they have a desirable and shareable experience

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

  • Any Graduate

  • PF
  • ESI
  • Bonus

In 1989, Mr. A.M. Samsuali the Chairman and Founding father of this company " The Chennai Mobiles " started his profession as an employee in a very little Shopping Store in his neighborhood. Our Chair Mr. Samsuali has been granted as "The Best Younger Entrepreneur" by Rathinam Groups in Coimbatore, and he has been identified almost by all as one of the Major Innovator in Cellular Retail store Market. The Chennai Mobiles, is a multi-brand mobile chain retailer in Tamil Nadu with a network of 126+ stores state-wide and offerings to more than 6000 +mobiles and technological lifestyle products. THE CHENNAI MOBILES also operates an online store, offering online shopping, free delivery and pay and collect services. With our expertise in the mobile industry, we have various distributors from different brands to provide our customers with the latest handphones, tablets, and accessories. Our mobile, tablet, accessories prices are always updated and we always ensure that our prices are reasonable and value for money. Now The Chennai Mobiles are here as a Tale with all the assistance of our Dearest Clients guaranteeing, to provide Client a different Purchasing Experience, Yup that our Logo caption Too its "Discover The Difference". The Chennai Mobiles aim at setting new standards in innovative world-class mobile retail and has set its views on rising as India's largest retail chain for mobile phones and accessories.

Journey