Jr.Customer Service Executive Full-time

Tata Communications Transformation Services Limited

Posted By : Tata Communications Transformation Services Limited

Chennai, Tamil Nadu (80)

•    Candidate should have 0 to 1 year of experience in Telecom/ISP domain
•    Basic understanding of telecom standards & protocols
•    Knowedge on Microsoft Office applications    
•    Coordination skills and taking the right approach logically
•    Responsible for Delivery of services for international customers 
•    OLO - Delivery Management
    Supplier co-ordination for service delivery 
•    Ensures that all installation functions are performed in a timely phase to meet agreed SLA’s.
•    Perform escalation management, wherever necessary and in case project is in jeopardy.
•    Customer communications and KCIs (Keep Customer Informed)
•    Ensure customer-end service readiness
•    End to end order management for smooth delivery
•    Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
•    Strong Verbal and written communications skills

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Electrical & Electronics Engineering

Bachelor of Engineering (B.E) - Electronics & Communication Engineering

Bachelor of Engineering (B.E) - Electronics & Instrumentation Engineering

Bachelor of Engineering (B.E) - Electronics & Telecommunication Engineering

Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering

Bachelor of Technology (B.Tech) - Electronics & Communication Engineering

Bachelor of Technology (B.Tech) - Electronics & Instrumentation Engineering

Bachelor of Technology (B.Tech) - Electronics & Telecommunication Engineering

  • B.E / B.TECH / M.E / M.TECH - Electronics & Communication Engineering / Electrical & Electronics Engineering / Electronics & Telecommunication Engineering / Electronics & Instrumentation Engineering
  • A good team player & good Customer experience /satisfaction.
  • Ownership & responsiveness towards the assigned work
  • Collaboration with team and other stakeholders
  • Work timings - UK Shift

  • Medical Insurance

Journey