Support Monitoring Function Full-Time

US Technology International Pvt Ltd

Posted By : US Technology International Pvt Ltd

Thiruvananthapuram, Kerala (60)

  • Learn infrastructure domain components, common tools and application used. Learn cloud basics.
  • Ability to understand the client query and provide hardware / software / network problem diagnosis / resolution via telephone/email/chat
  • Ensure every issue/request is logged in the Ticketing tool without any lapses. 
  • Provide first Level remote support and IT related services to end users based on SOPs within agreed SLAs 
  • Route tickets to internal 2nd and 3rd level IT support staff appropriately
  • Use the ITIL Framework to document and manage Incidents and work requests.
  • Assign Service Requests / incidents to appropriate support teams and follow up until closure. 
  • Educate Users about Self-help articles, best practices thus creating awareness about IT systems usage.
  • Co-ordinate with Level 2 teams during Major incidents and provide updates to Users.
  • Ensure the ticket is updated with latest updates in a descriptive manner for future reference.           

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Instructing
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Number Facility
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Programming
  • Reading Comprehension
  • Science
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Telecommunications
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Computer Engineering

Bachelor of Engineering (B.E) - Computer Science & Business Systems

Bachelor of Engineering (B.E) - Computer Science & Engineering (AI & Data Science)

Bachelor of Engineering (B.E) - Computer Science & Engineering (AI & ML)

Bachelor of Engineering (B.E) - Computer Science & Engineering (Information Security)

Bachelor of Technology (B.Tech) - Computer Engineering

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Computer Science & Engineering (AI & ML)

Master of Computer Applications (M.C.A) - Computer Science

Master of Engineering (M.E) - Computer & Communication Engineering

Master of Science (M.Sc) - Computer Science

Master of Technology (M.Tech) - Computer & Communication Engineering

Master of Technology (M.Tech) - Computer Engg. with specialization in Computer Networking

  • Good analytical and problem-solving skills
  • Basic computer skill and technical acumen.
  • High level communication and collaboration skills
  • Risk Analysis and Management
  • Ability to adapt to a changing environment
  • Communicate with Team members effectively and efficiently.

  • PF
  • ESI

UST is a global provider of digital technology and transformation, IT services and solutions, headquartered in Aliso Viejo. UST is looking to employ passionate, enthusiastic and technology focused candidate across various accounts.

Journey