support Role Full-Time
US Technology International Pvt Ltd
Posted By : US Technology International Pvt Ltd
Thiruvananthapuram, Kerala (60)
- Learn infrastructure domain components, common tools and application used. Learn cloud basics.
- Ability to understand the client query and provide hardware / software / network problem diagnosis / resolution via telephone/email/chat
- Ensure every issue/request is logged in the Ticketing tool without any lapses.
- Provide first Level remote support and IT related services to end users based on SOPs within agreed SLAs
- Route tickets to internal 2nd and 3rd level IT support staff appropriately
- Use the ITIL Framework to document and manage Incidents and work requests.
- Assign Service Requests / incidents to appropriate support teams and follow up until closure.
- Educate Users about Self-help articles, best practices thus creating awareness about IT systems usage.
- Co-ordinate with Level 2 teams during Major incidents and provide updates to Users.
Ensure the ticket is updated with latest updates in a descriptive manner for future reference.
Role Specific Skills
- Active Listening
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
- Good analytical and problem-solving skills
- Basic computer skill and technical acumen.
- High level communication and collaboration skills
- Risk Analysis and Management
- Ability to adapt to a changing environment
- Communicate with Team members effectively and efficiently.
- Excellent communication skills – written and verbal
- Students from CBSE/ICSE are preferred.
- Graduation - BSC, BCA, BCom and BBA
- Year of Pass out: 2021/2022 Graduates
- Back Logs: No Standing Backlogs / Arrears
- Work Location: Trivandrum.
- Immediate Joiners
UST is a global provider of digital technology and transformation, IT services and solutions, headquartered in Aliso Viejo. UST is looking to employ passionate, enthusiastic and technology focused candidate across various accounts.