ASSOCIATE BUSINESS ANALYST We are looking for an experience with a knowledge of data structuring, analysis, and report creationdesign. The business analyst will support Uniphore’s delivery team in implementing and measuring the success of our products and services. Responsibilities • Work with client and internal resources to identify, model and calculate key performance indicators to input into our product configurations • Configure the Uniphore product suite by analyzing key words, phrases and emotions associated with the KPIs • Utilize Uniphore tools to create tasks, activities, and milestones for new and ongoing initiatives • Create and manage status plans • Collaborate with internal and external stakeholder to interview, research, analyze and derive business functional and technical requirements • Independently carry out meetings/discussions with customers and interpret/document solution requirements • Foster a positive work environment that allows Uniphore to flourish Qualifications • Requires analytical skills, methodical thinking, and ability to define problems and frame solutions • Experience in driving business requirements workshops, knowledge gathering interviews and preparing Requirement Documents, Specification Documents, Data Flows, Customer Lifecycle Flows and Process Flows • Experience working directly with internal or external clients in Business Operations or Analytics Service Delivery. Knowledge of multiple business verticals or domains a plus • Experience in Data Analysis, Business Analytics, Business Intelligence Tools and Methodologies • Proficient in MS-Excel and MS-PowerPoint • Excellent communications, presentation (verbal and written) and influencing skills • Team player that works and plays well with others • Willingness to travel to company and customer locations