Business Analyst Full-Time

Uniphore Software Systems Pvt Ltd

Posted By : Uniphore Software Systems Pvt Ltd

Bengaluru, Karnataka (2)Chennai, Tamil Nadu (1)

Job Description:

 Execute tasks and contribute to best practices, methodologies, processes, tools, etc. which will enable a consistent and efficient service delivery of Uniphore Products to customers.

 Collaborate with internal and external stakeholders to interview, research, analyze, and derive business, technical, functional, and non-functional requirements.

 Analyze, document, and implement business requirements for solution performance.

 Design, create, and optimize solution analytics and reporting to demonstrate clear product value and client-required KPIs.

 Provide design guidance and UX analysis for performance optimization.

 Promote, propose, and deliver Uniphore’s analytics solutions to customers to enable their business goals and objectives.

 Independently carry out meetings/discussions with customers and interpret solution requirements.

 Foster a positive environment that allows the team to flourish, innovate, and take risks where required.

 Influence and contribute to Uniphore’s product roadmap based on deep knowledge of the telecom industry.

 Willingness to travel to Customer Locations, when deemed safe post COVID

Roles & Responsibilities:

 Work with client and internal resources to identify, model and calculate key performance indicators to input into our product configurations

 Configure the Uniphore product suite by analyzing key words, phrases and emotions associated with the KPIs

 Utilize Uniphore tools to create tasks, activities, and milestones for new and ongoing initiatives  Create and manage status plans

 Collaborate with internal and external stakeholders to interview, research, analyze and derive business functional and technical requirements

 Independently carry out meetings/discussions with customers and interpret/document solution requirements

 Foster a positive work environment that allows Uniphore to flourish

  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Programming
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Engineering (B.E) - Electrical & Electronics Engineering

Bachelor of Engineering (B.E) - Electronics & Communication Engineering

Bachelor of Engineering (B.E) - Information Technology

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering

Bachelor of Technology (B.Tech) - Electronics & Communication Engineering

Bachelor of Technology (B.Tech) - Information Technology

Higher Secondary -

Secondary -

Required Skills:

 Require strong analytical skills, methodical thinking, and the ability to define problems and frame solutions.

 Must have good hands-on experience in the audit and quality monitoring process.

 Experience in contributing to business requirements workshops, knowledge gathering sections, and preparation of requirement documents, specification documents, data flow, process flow charts, etc. Experience in root cause analysis and issue resolution.

 Experience in working directly with clients in business operations and analytics service delivery.

 Should have the ability to build strong partnerships and to build effective business relationships.

 Experience with customer engagement, account management, and project management

 Experience in data analysis, business analytics, business intelligence tools, and methodologies

 Proficiency with Tableau and/or PowerBI, SQL, PowerPoint, Word, Excel, SharePoint, and Visio.

 Ability to organize, prioritize and manage personal and teamwork.

 Excellent communication, presentation (both oral and written), and influencing skills

 Ability to work independently and be a team player in a technology-driven environment

-669 : 60

-670 : 60

Journey

Uniphore is the global leader in Conversational Service Automation with offices in the U.S., India and Asia. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies. For more information on how Uniphore delivers business value using Conversational Service Automation technologies, please visit www.uniphore.com