Customer Service Executive Full-Time

V5 Global Services Pvt Ltd

Posted By : V5 Global Services Pvt Ltd

Bengaluru, Karnataka (15)Mumbai, Maharashtra (15)

  • We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees.
  • This will involve interact with candidates via email, phone call, instant messaging.

Roles and Responsibilities:

  • Make outbound calls to the candidate and motivate them to complete job application.
  • Schedule/reschedule first day of work for the employees and sharing necessary information.
  • Review application form and make sure all the details are filled appropriately.
  • Handle inbound calls and resolve candidate’s queries.
  • Respond to candidate’s queries over email/text.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Provide excellent experience to the candidates.
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction.

 

  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Clerical
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Economics and Accounting
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Number Facility
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Persuasion
  • Problem Sensitivity
  • Psychology
  • Reading Comprehension
  • Sales and Marketing
  • Social Perceptiveness
  • Sociology and Anthropology
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Writing
  • Written Comprehension
  • Written Expression

Any Diploma

Any Graduate

Any Postgraduate

  • Bachelor or Graduate in any stream Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.
  • Experience working and delivering under strict timeline.
  • Should have neutral accent Excellent communication skills (verbal and written).
  • An ability to handle sensitive and confidential information.
  • Agile and flexible with work schedule.
  • Experience working and navigation on multiple systems/tools.
  • Logical and analytical thought process.
  • Willing to work in any US shift (EST/CST/MST/PST).
  • Willing to work in rotational shifts and rotations week off as and when required

 

Journey

  • CAB