Voice process Contract

V5 Global Services Pvt Ltd

Posted By : V5 Global Services Pvt Ltd

Bengaluru Rural, Karnataka (50)Navi Mumbai, Maharashtra (50)

Job description:

Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.

 

Responsibilities:

  • Make outbound calls to the candidate and motivate them to complete job application.
  • Schedule/reschedule first day of work for the employees and sharing necessary information.
  • Review application form and make sure all the details are filled appropriately.
  • Handle inbound calls and resolve candidate’s queries.
  • Respond to candidate’s queries over email/text.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Provide excellent experience to the candidates.
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction

  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

  • Contract Duration –  6 months
  • Interview rounds – CD >> Ops >> Versant (58 & above)
  • Location - Return to office (work from office mandatory) –  therefore Bangalore & Mumbai based candidates ONLY.
  • For Mumbai location within the boundary limits to be checked.
  • Level – 13, 12 & 11
  • Shift time - Mandatory working in Night Shift (US Shift)
  • Working days - Rotational work week” (Should be flexible to work for 6 day a week as per business requirement)
  • Fully vaccinated
  • Education -  Graduates & Undergraduates  

Journey

  • Cabs