L1 Support Engineer Full-time

VDart Technologies Pvt Ltd

Posted By : VDart Technologies Pvt Ltd

Tiruchirappalli, Tamil Nadu (1)

  • Providing L1 support for Windows and MAC users.
  • Address user tickets regarding hardware, software and networking
  • Conduct remote troubleshooting
  • Outlook configuration and troubleshooting / Archiving mail box
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with end users to ensure their systems are functional
  • Report end user feedback and potential product requests
  • Help create technical documentation and manuals

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Monitoring
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Troubleshooting
  • Written Comprehension
  • Written Expression

Bachelor of Computer Applications (B.C.A) - Any Specialization

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Engineering (B.E) - Information Technology

Bachelor of Science (B.Sc) - Computer Science

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Information Technology

Master of Computer Applications (M.C.A) - Computer Science

Master of Computer Applications (M.C.A) - Information Technology

Master of Science (M.Sc) - Computer Science

Certification: MCP / Hardware and Networking

 

Qualifications: Bachelor’s degree in technology or computer science

 

Location : Tiruchirapalli ( Onsite)

 

Shift : US Shift ( 6:30 PM – 3:30 AM)

 

Mandate Skills Requirements:

  • Basic Hardware and Networking installation and troubleshooting
  • Knowledge of Windows 10 OS and iOS and MS Office applications
  • Knowledge of Antivirus Sophos endpoint security / MacAfee / Symantec
  • LAN/WAN understanding.

  • Annual Bonus
  • ESI & EPF

Journey